At Vibe buy, we aim to provide quality products and a smooth shopping experience. If you are not satisfied with your purchase, our Return & Refund Policy explains how returns and exchanges are handled.

1. Return Eligibility

Products can be returned if:

• The item is damaged, defective, or incorrect
  
• The return request is made within 3–7 days of delivery
  
• The product is unused and in its original packaging
  

2. Non-Returnable Items

Certain items may not be eligible for return, including:

• Used or damaged products due to customer handling
  
• Items without original packaging or accessories
  
• Clearance or final sale items (if applicable)
  

3. Return Process

To request a return:

• Contact us via phone or email
  
• Share order details and reason for return
  
• Our team will review and guide you through the process
  

4. Refund Policy

Once the returned item is received and inspected:

• Approved refunds will be processed within 5–10 business days
  
• Refunds will be issued to the original payment method or as store credit (as applicable)
  

5. Exchange Policy

We also offer exchanges for eligible products based on availability.

6. Shipping Costs

• If the return is due to our mistake (wrong or defective item), we cover return shipping
  
• For other reasons, return shipping may be paid by the customer
  

7. Contact Us

For any return or refund queries, contact us:
📍 A-202, Kusumesh Apartment, Opp. Circuit House, Tarabai Park, Kolhapur – 416003
📞 +91 96149 11711
📧 4sjpatil@gmail.com